Shipping policy
SHIPPING POLICY
At House of Butter Co, we are committed to delivering your pieces quickly and with care.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.
During new drops, promotions, or high-volume periods, processing times may be slightly extended.
Shipping Rates & Delivery
We currently ship within the United States only.
Shipping rates are calculated as follows:
- Orders up to $25: $3.99 shipping
- Orders over $25: $5.99 shipping
- Orders over $75: Free standard shipping
Once shipped, orders typically arrive within 3–7 business days.
If you need it sooner, please email us at houseofbutterco@gmail.com
Please note that shipping times are estimates and may vary depending on your location and carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout. House of Butter Co is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
House of Butter Co is not responsible for lost or stolen packages once marked as delivered. If your package is lost in transit, please contact the shipping carrier directly.
Delays
We are not responsible for shipping delays caused by carriers, weather conditions, or other unforeseen circumstances once your order has been shipped.
Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery with your order number and photos so we can resolve the issue promptly.
Contact
For any shipping-related questions, please contact us at houseofbutterco@gmail.com
—
House of Butter Co reserves the right to update this policy at any time.